Software & Technology Companies
Growth arrives as devices, tickets and contracts. Let the same team carry a multiple of today’s volume.
Your developers should build the product. Instead they answer API questions, write release notes, scope integrations and sort logs, while onboarding, support, billing and GDPR requests run on e-mail. Borek builds the pipeline around your platform and, with a rented AI department, the AI features inside it.
The pressure
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7.7 months
average vacancy of an IT position in Germany; 97 % of hiring firms report difficulties.
Bitkom 2025/26
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55.8 %
faster task completion with AI pair programming in a randomised study.
GitHub / Microsoft Research
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20–45 %
of software-engineering function spend addressable by gen AI; customer operations 30–45 %.
McKinsey Global Institute
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$75k vs $14k
median full-stack developer salary, Germany vs India.
Stack Overflow 2025
Software companies have the data, the APIs and the engineers, and still run their own operations by hand. The lever is double: every process pays twice, in time and in data freshness; and every automation pattern can become a product feature.
Four high-impact use cases
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Lead to live customer
- Leads answered in minutes
- Quotes configured by rules
- Provisioning 60–90 % dark
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Support assistant
- 40–70 % of tickets without an agent
- Drafts for agents from docs and cases
- Humans take the truly new
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Developer operations
- Release notes and help content from the code
- Log and QA triage clustered
- Integrations scoped in days
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Contract-to-invoice
- Device-contract-invoice reconciled
- Changes and cancellations same day
- GDPR requests answered in hours
Example pipeline
24 opportunities around the platform, and 27 new product blocks inside it.
Anonymised: telematics SaaS, compact team, German-hosted; 24 opportunities in 7 areas + 27 product building blocks
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Sales & quotes
- Opportunities (selection)
- Lead triage & instant reply · Quote & tariff configuration · Trial follow-up · Partner enquiries
- Result
- Every lead answered in minutes; trials convert systematically
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Onboarding & device operations
- Opportunities (selection)
- Order-to-activation dark · Installation scheduling · Fleet-data import from any format · Device swap & RMA
- Result
- Activation in days, 60–90 % dark
-
Support & services
- Opportunities (selection)
- Support assistant over docs and cases · Audit-proof classification · Proactive device monitoring
- Result
- 40–70 % of tickets without an agent; problems fixed before reported
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Product, data & development
- Opportunities (selection)
- Help content & release notes from the code · Log & QA triage · Customer-feedback clustering
- Result
- Docs ship with the release; roadmap hears every customer
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Platform & integrations
- Opportunities (selection)
- Integration scoping & scaffolding · API & developer support · Incident & status communication
- Result
- Integrations scoped in days
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Billing, contracts & data protection
- Opportunities (selection)
- Device-contract-invoice reconciliation · Contract changes dark · GDPR requests · Dunning & payment matching
- Result
- Every device billed on the right contract
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Administration
- Opportunities (selection)
- Invoice check · Internal knowledge assistant · KPI reporting
- Result
- MRR, churn, device health always current
Product innovation with a rented AI department: 27 bookable modules on the existing platform (driver compliance, cost & administration, dispatch & operations), each pilotable, priced per vehicle per month, built on a shared foundation (app, document AI, rules and signal engine built once), delivered in weeks instead of quarters at a team price instead of project risk, while the client’s own developers stay on the core product.
Three pillars
Delivered, not built.
- Running automations, not roadmaps
- Fixed prices you know before you start
- A German project lead you can call
People at the gates.
- AI drafts, checks, orchestrates
- Your people decide
- Three maturity levels, earned by accuracy
Above your systems, not instead of them.
- SAP, AS/400, M365 keep leading
- Read-only connectors, gated write-back
- Foundation built once, paid once
What a pipeline delivers, block by block.
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Invoice checking
60–90%
processed
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Customer-service requests
40–70%
answered automatically
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Article creation
Minutes
instead of days
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Proposal drafts
Days
instead of weeks
-
Stock
10–20%
lower at the same availability
Benchmarks from Borek pipeline designs, validated per block in discovery against real reference data.
How we work
Start where it makes sense for your balance sheet.
Automation
Project
- Fixed scope, fixed price, fixed date
- Price known before you start
- Ideal for the first automation
Process-as-a-Service
- Rent running processes monthly
- No capex, operation included
- Three months’ notice, any time
Integrated
AI Team
- Your permanent AI department
- Same builders every month, your backlog
- Monthly rate, three months’ notice
Why act now.
Your competitors’ roadmaps now include AI features. The companies that build them with a rented team at nearshore economics, while their own engineers keep the core stable, ship first.
Trained, not placed.
Every engineer passes three months of Borek Academy. Every block ships with specification, test protocol and runbook.
Academy
Start with one process.
A 45-minute call. We look at two or three of your processes and tell you honestly whether automation pays. If it does, you get your complete pipeline designed free of charge, and the first automation live in 30 days.