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Borek

Borek Success

Borek Success: the cadence, the people and the accelerators behind every running automation.

Delivery is not a hand-over. Every client has a named German project lead, a fixed steering cadence, a place to learn from other clients and a set of accelerators that make the next block faster than the last.

  • Steering

    • Weekly steering with your lead
    • Bi-weekly demo on a real case
    • Monthly business review; steering committee per wave

  • Support & operations

    • Agreed response and resolution times
    • Hypercare after every go-live
    • Monitoring, runbook, rule maintenance support

  • Automation Circle

    • Quarterly client roundtables (60 min)
    • Spotlights: a client shows a running block
    • Workshops: AI Act, works council, chains

  • Accelerators

    • Platform foundation as product
    • Block patterns from the Knowledge Hub
    • Works-council, FAQ and communication kit

Operations promise

  1. Response / resolution

    Standard
    Agreed per contract by severity; critical incidents on running automations within the working day; named escalation path

  2. Versioning

    Standard
    Every block versioned; rule sets and prompts versioned; changes approved by a human before go-live; rollback documented in the runbook

  3. Testing

    Standard
    Reference sets and regression tests at every release; back-tests against historical data before every productive start

  4. Security

    Standard
    Vulnerability scans; penetration test before first go-live and annually; vulnerability reports via security@boreksolutions.de, handled as incidents under the contract SLA

  5. Backups & recovery

    Standard
    Daily backups, documented recovery

  6. Data retention

    Standard
    Attachments and raw text deleted after 90 days (configurable); audit trail retained per contract

  7. Documentation

    Standard
    Specification, test protocol and runbook per block, in German on request; handover package on exit

Start with one process.

A 45-minute call. We look at two or three of your processes and tell you honestly whether automation pays. If it does, you get your complete pipeline designed free of charge, and the first automation live in 30 days.

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